Returns - FREE for UK orders
We’re constantly improving our items' quality & fit so we take pride in a low level of returns. However, if you’re not happy with what you've purchased just send it back for a full refund.
You can return any item within 28 days from receiving it or 14 days in case of sales items.
As a customer, you need to make sure that the goods are in the same condition you’ve received them, unworn, unwashed and with all original tags and packaging intact. For hygiene reasons, pierced jewellery is non-refundable. All items will be inspected on arrival and if they don’t meet the above conditions they will be resent to the customer.
It normally takes 1-2 days for your refund to be credited.
For international returns please mark clearly on your return invoice “Returned goods – No commercial value”
If you need to exchange your item for a different size/colour we suggest you order a new one and just return the one that doesn't fit well.
Damaged or defective items
KITES AND BITES aims to sell only top quality garments. Before goods are shipped they go through several quality control checks. However, if you receive a damaged or defective item please let us know at firstname.lastname@example.org within one week of receiving the order. Please include in the email a photo and description of the flaw. If the faulty is legit we will refund the full price.